Frequently Asked Questions
Everything you need to know about your luxury scent journey.
Are CRA-YON fragrances vegan and cruelty-free?
Yes, 100%. All our scents are formulated without animal-derived ingredients and we never test on animals, staying true to our commitment to ethical beauty.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the EU and 7-10 business days for international orders, depending on your location and local customs processing.
Can I return a fragrance if I don't like the scent?
We offer a 14-day return policy for unopened and sealed products. To ensure you love the scent before committing, we recommend starting with our discovery sets.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital options like PayPal, Apple Pay, and Klarna for flexible payments.
Are your fragrance ingredients safe for sensitive skin?
Our perfumes are crafted with high-quality ingredients that meet global safety standards. However, we always recommend performing a patch test on a small area of skin before full application.
How should I store my CRA-YON perfume to ensure it lasts?
To preserve the integrity of the scent, store your bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations.